Talismans

frequently asked questions

  • Yes, we make jewelry using the lost wax method.

    Lost wax casting is an ancient technique used to create detailed metal jewelry. It starts with handcarving a piece in wax, which is then coated in a heat resistant material. The wax is melted away, leaving a hollow mold (which gives it the name “lost wax”). The mold is then filled with molten metal such as gold, silver, brass, or bronze. After cooling, the mold is removed, revealing the final piece, which is then polished and refined. This process allows for intricate designs and high levels of detail.

  • Yes, our materials are ethically sourced.

    We use 100% recycled sterling silver for our jewelry and our crystals are ethically mined to ensure respect for both the planet and the communities involved. We partner only with fair trade and ethical suppliers who share our commitment to conscious craftsmanship and transparency. 

  • Yes, you can customize your jewelry piece with a specific design, stone, or metal.

    We are excited to share that we now offer custom jewelry. Visit our custom listing here. Please note that all Sterling Silver pieces in our shop come oxidized with the exception of the Wings of Liberation. This applies to all in stock, preorder, and custom pieces. Brass and Gold Plated Sterling Silver do not come oxidized.

  • Yes, we offer ring resizing services through our partner company.

    Our trusted production partner, Valux, offers resizing services for a flat fee of $40 USD, plus shipping and taxes. They can adjust rings up to two sizes larger or smaller, including half sizes. To proceed, you’ll ship your ring directly to Valux in New York and coordinate payment with them. Please note that all resizing logistics and transactions are handled solely by Valux. Naked Earth is not responsible for any issues, delays, or damages that may occur during this process.

  • Yes, your order will arrive quickly.

    In stock orders will ship within three days. Preorders will ship within 4 to 6 weeks. Domestic shipping typically takes 3-6 days, while international shipping takes approximately 2-3 weeks. As soon as we ship out your order, you will receive an email from Squarespace with your tracking information. You can track your package using this information.

  • Yes, we have a money back guarantee.

    If you are unsatisfied with your purchase, you can return the jewelry in exchange for a full refund within 14 days of delivery for domestic clients living in the United States. This only applies to in stock merchandise, not preorders or custom jewelry. We also accept cancellations within 24 hours of the order being placed for all jewelry.

our POLICIES

RETURN, REFUND, AND EXCHANGE POLICY

Preorder pieces and custom pieces are made specifically for you and are not eligible for returns, refunds, or exchanges. In stock items are eligible for returns, refunds, or exchanges for domestic customers within the United States only.

To initiate a return or exchange for an in stock item, you must contact us within 14 days of delivery. You must contact us within this 14 day window; after this period, we cannot process any requests.

Special orders and any pieces that Naked Earth LLC has altered, customized, or engraved are final sale and not eligible for returns or exchanges. Neither returns nor refunds will not be accepted for preorder items, customized pieces, engraved jewelry, or any international orders.

For returns and refunds, items must be unused, unaltered, and returned in their original condition with all original packaging. We will not accept or exchange merchandise that shows signs of wear, use, or alteration. Customers are responsible for return shipping and must provide tracking to nakedearthart@gmail.com. We recommend insuring your return, as we are not responsible for lost or damaged packages.

Once your return is received and approved, refunds will be issued to your original payment method within 7 business days. Original shipping costs are nonrefundable. If you are approved for an exchange, we will cover shipping for the replacement item.

Please ensure your return is sent to the correct address. If you need the return address, please contact us. If you have any questions or need to initiate a return, please email us at nakedearthart@gmail.com.

CANCELLATION POLICY

We accept cancellations within 24 hours of placing your order for both in stock and preorder items. If requested within this window, you will receive a full refund. After 24 hours, orders cannot be canceled. Thank you for understanding.

SHIPPING POLICY

In stock pieces will be shipped within one week of receiving your order. If you order both in stock and preorder pieces in one transaction, your order will ship once all items are ready. If you’d like the items to be shipped separately, we will expect you to cover the additional shipping fees. Please email us at nakedearthart@gmail.com to discuss this further.

Please ensure your shipping address is correct at checkout. We are not responsible for packages sent to an incorrect address provided at the time of order.

All shipments include insurance. We primarily use UPS and USPS, but may utilize other carriers if necessary. It is the customer’s responsibility to track their package using the tracking number provided. Shipping timelines are estimates and may vary.

Once an order has been shipped, we are not responsible for delays due to circumstances beyond our control, including shipping carrier issues, weather conditions, or regional disruptions. Customers should stay informed of any shipping strikes or events that may impact delivery in their area.

If your package is lost in transit, please contact the shipping carrier directly. We are not responsible for lost or stolen packages.

For special delivery requests, please contact us directly.

International customers are responsible for any customs duties, taxes, or import fees imposed by their country.

If your Naked Earth jewelry arrives damaged or requires repair, please email us at nakedearthart@gmail.com within 14 days of receiving your package to arrange a resolution. After this period, we cannot process any requests.

GENERAL POLICY

When you purchase a product from Naked Earth, you are purchasing a unique item made with love and care. We do not remake items. Additionally, we do not currently offer repairs on jewelry that experiences wear and tear over time. However, if your jewelry is damaged due to shipping or arrives defective, please notify us within 14 days of arrival, and we will work with you to resolve the issue.

By purchasing from Naked Earth, you acknowledge and agree to these terms.